10-Q Filing

TTEC HOLDINGS, INC. CIK: 1013880 Q2 2014

Filing Information

Form Type	10-Q
Accession Number	`0001104659-14-059385`
Period End Date	20140630
Filing Date	20140811
Fiscal Year	2014
Fiscal Period	Q2
XBRL Instance	ttec-20140630.xml

Filing Contents

This filing contains the following financial statements:

Balance Sheet 98 Income Statement 120 Cash Flow Statement 100 Stockholders Equity 32

Balance Sheet 98 line items

Line Item	Tag	Value	Unit	Period
Cash and cash equivalents	`CashAndCashEquivalentsAtCarryingValue`	$158.02M	USD	Point-in-time
Cash and cash equivalents	`CashAndCashEquivalentsAtCarryingValue`	$97.78M	USD	Point-in-time
Cash and cash equivalents	`CashAndCashEquivalentsAtCarryingValue`	$150.62M	USD	Point-in-time
Cash and cash equivalents	`CashAndCashEquivalentsAtCarryingValue`	$164.49M	USD	Point-in-time
Accounts receivable, net	`AccountsReceivableNetCurrent`	$236.10M	USD	Point-in-time
Accounts receivable, net	`AccountsReceivableNetCurrent`	$251.44M	USD	Point-in-time
Prepaids and other current assets	`PrepaidExpenseAndOtherAssets`	$52.33M	USD	Point-in-time
Prepaids and other current assets	`PrepaidExpenseAndOtherAssets`	$59.52M	USD	Point-in-time
Deferred tax assets, net	`DeferredTaxAssetsNetCurrent`	$11.73M	USD	Point-in-time
Deferred tax assets, net	`DeferredTaxAssetsNetCurrent`	$11.90M	USD	Point-in-time
Income tax receivable	`IncomeTaxesReceivable`	$10.82M	USD	Point-in-time
Income tax receivable	`IncomeTaxesReceivable`	$11.20M	USD	Point-in-time
Total current assets	`AssetsCurrent`	$469.55M	USD	Point-in-time
Total current assets	`AssetsCurrent`	$431.28M	USD	Point-in-time
Preferred stock, par value	`PreferredStockParOrStatedValuePerShare`	$0.01	USD	Point-in-time
Preferred stock, par value	`PreferredStockParOrStatedValuePerShare`	$0.01	USD	Point-in-time
Preferred stock, shares authorized	`PreferredStockSharesAuthorized`	10.00M	shares	Point-in-time
Preferred stock, shares authorized	`PreferredStockSharesAuthorized`	10.00M	shares	Point-in-time
Preferred stock, shares outstanding	`PreferredStockSharesOutstanding`	0.00	shares	Point-in-time
Property, plant and equipment, net	`PropertyPlantAndEquipmentNet`	$126.72M	USD	Point-in-time
Property, plant and equipment, net	`PropertyPlantAndEquipmentNet`	$141.38M	USD	Point-in-time
Preferred stock, shares outstanding	`PreferredStockSharesOutstanding`	0.00	shares	Point-in-time
Common stock, par value	`CommonStockParOrStatedValuePerShare`	$0.01	USD	Point-in-time
Common stock, par value	`CommonStockParOrStatedValuePerShare`	$0.01	USD	Point-in-time
Goodwill	`Goodwill`	$102.74M	USD	Point-in-time
Goodwill	`Goodwill`	$110.78M	USD	Point-in-time
Contract acquisition costs, net	`ContractAcquisitionCostsNet`	$1.04M	USD	Point-in-time
Contract acquisition costs, net	`ContractAcquisitionCostsNet`	$1.64M	USD	Point-in-time
Common stock, shares authorized	`CommonStockSharesAuthorized`	150.00M	shares	Point-in-time
Common stock, shares authorized	`CommonStockSharesAuthorized`	150.00M	shares	Point-in-time
Deferred tax assets, net	`DeferredTaxAssetsNetNoncurrent`	$42.79M	USD	Point-in-time
Deferred tax assets, net	`DeferredTaxAssetsNetNoncurrent`	$33.74M	USD	Point-in-time
Common stock, shares outstanding	`CommonStockSharesOutstanding`	50.35M	shares	Point-in-time
Common stock, shares outstanding	`CommonStockSharesOutstanding`	49.19M	shares	Point-in-time
Other intangible assets, net	`OtherIntangibleAssetsNet`	$54.81M	USD	Point-in-time
Treasury stock, shares	`TreasuryStockShares`	32.87M	shares	Point-in-time
Treasury stock, shares	`TreasuryStockShares`	31.70M	shares	Point-in-time
Other intangible assets, net	`OtherIntangibleAssetsNet`	$54.19M	USD	Point-in-time
Other long-term assets	`OtherAssetsNoncurrent`	$44.08M	USD	Point-in-time
Other long-term assets	`OtherAssetsNoncurrent`	$44.22M	USD	Point-in-time
Total long-term assets	`AssetsNoncurrent`	$385.36M	USD	Point-in-time
Total long-term assets	`AssetsNoncurrent`	$372.79M	USD	Point-in-time
Total assets	`Assets`	$842.34M	USD	Point-in-time
Total assets	`Assets`	$816.64M	USD	Point-in-time
Accounts payable	`AccountsPayableCurrent`	$32.03M	USD	Point-in-time
Accounts payable	`AccountsPayableCurrent`	$28.68M	USD	Point-in-time
Accrued employee compensation and benefits	`EmployeeRelatedLiabilitiesCurrent`	$69.22M	USD	Point-in-time
Accrued employee compensation and benefits	`EmployeeRelatedLiabilitiesCurrent`	$80.13M	USD	Point-in-time
Other accrued expenses	`AccruedLiabilitiesCurrent`	$31.66M	USD	Point-in-time
Other accrued expenses	`AccruedLiabilitiesCurrent`	$28.44M	USD	Point-in-time
Income taxes payable	`AccruedIncomeTaxesCurrent`	$6.07M	USD	Point-in-time
Income taxes payable	`AccruedIncomeTaxesCurrent`	$2.85M	USD	Point-in-time
Deferred tax liabilities, net	`DeferredTaxLiabilitiesCurrent`	$590.00K	USD	Point-in-time
Deferred tax liabilities, net	`DeferredTaxLiabilitiesCurrent`	$35.00K	USD	Point-in-time
Deferred revenue	`DeferredRevenueCurrent`	$23.05M	USD	Point-in-time
Deferred revenue	`DeferredRevenueCurrent`	$28.80M	USD	Point-in-time
Other current liabilities	`OtherLiabilitiesCurrent`	$11.51M	USD	Point-in-time
Other current liabilities	`OtherLiabilitiesCurrent`	$9.64M	USD	Point-in-time
Total current liabilities	`LiabilitiesCurrent`	$161.91M	USD	Point-in-time
Total current liabilities	`LiabilitiesCurrent`	$190.79M	USD	Point-in-time
Line of credit	`LongTermLineOfCredit`	$100.00M	USD	Point-in-time
Line of credit	`LongTermLineOfCredit`	$100.00M	USD	Point-in-time
Deferred tax liabilities, net	`DeferredTaxLiabilitiesNoncurrent`	$3.34M	USD	Point-in-time
Deferred tax liabilities, net	`DeferredTaxLiabilitiesNoncurrent`	$2.28M	USD	Point-in-time
Deferred rent	`DeferredRentCredit`	$8.73M	USD	Point-in-time
Deferred rent	`DeferredRentCredit`	$9.63M	USD	Point-in-time
Other long-term liabilities	`OtherLiabilitiesNoncurrent`	$63.65M	USD	Point-in-time
Other long-term liabilities	`OtherLiabilitiesNoncurrent`	$50.88M	USD	Point-in-time
Total long-term liabilities	`LiabilitiesNoncurrent`	$162.95M	USD	Point-in-time
Total long-term liabilities	`LiabilitiesNoncurrent`	$175.56M	USD	Point-in-time
Total liabilities	`Liabilities`	$366.35M	USD	Point-in-time
Total liabilities	`Liabilities`	$324.86M	USD	Point-in-time
Commitments and contingencies (Note 10)	`CommitmentsAndContingencies`	-	USD	Point-in-time
Commitments and contingencies (Note 10)	`CommitmentsAndContingencies`	-	USD	Point-in-time
Mandatorily redeemable noncontrolling interest	`RedeemableNoncontrollingInterestEquityCommonCarryingAmount`	$2.51M	USD	Point-in-time
Mandatorily redeemable noncontrolling interest	`RedeemableNoncontrollingInterestEquityCommonCarryingAmount`	$3.27M	USD	Point-in-time
Preferred stock - $0.01 par value: 10,000,000 shares authorized; zero shares outstanding as of March 31, 2014 and December 31, 2013	`PreferredStockValue`	-	USD	Point-in-time
Preferred stock - $0.01 par value: 10,000,000 shares authorized; zero shares outstanding as of March 31, 2014 and December 31, 2013	`PreferredStockValue`	-	USD	Point-in-time
Common stock - $0.01 par value; 150,000,000 shares authorized; 49,714,740 and 50,352,881 shares outstanding as of March 31, 2014 and December 31, 2013, respectively	`CommonStockValueOutstanding`	$503.00K	USD	Point-in-time
Common stock - $0.01 par value; 150,000,000 shares authorized; 49,714,740 and 50,352,881 shares outstanding as of March 31, 2014 and December 31, 2013, respectively	`CommonStockValueOutstanding`	$492.00K	USD	Point-in-time
Additional paid-in capital	`AdditionalPaidInCapital`	$356.38M	USD	Point-in-time
Additional paid-in capital	`AdditionalPaidInCapital`	$352.92M	USD	Point-in-time
Treasury stock at cost: 32,513,513 and 31,699,372 shares as of March 31, 2014 and December 31, 2013, respectively	`TreasuryStockValue`	$477.40M	USD	Point-in-time
Treasury stock at cost: 32,513,513 and 31,699,372 shares as of March 31, 2014 and December 31, 2013, respectively	`TreasuryStockValue`	$508.63M	USD	Point-in-time
Accumulated other comprehensive income	`AccumulatedOtherComprehensiveIncomeLossNetOfTax`	$22.98M	USD	Point-in-time
Accumulated other comprehensive income	`AccumulatedOtherComprehensiveIncomeLossNetOfTax`	$-5.19M	USD	Point-in-time
Accumulated other comprehensive income	`AccumulatedOtherComprehensiveIncomeLossNetOfTax`	$-20.59M	USD	Point-in-time
Accumulated other comprehensive income	`AccumulatedOtherComprehensiveIncomeLossNetOfTax`	$-6.36M	USD	Point-in-time
Retained earnings	`RetainedEarningsAccumulatedDeficit`	$641.85M	USD	Point-in-time
Retained earnings	`RetainedEarningsAccumulatedDeficit`	$606.50M	USD	Point-in-time
Noncontrolling interest	`MinorityInterest`	$11.43M	USD	Point-in-time
Noncontrolling interest	`MinorityInterest`	$12.98M	USD	Point-in-time
Noncontrolling interest	`MinorityInterest`	$8.23M	USD	Point-in-time
Noncontrolling interest	`MinorityInterest`	$8.08M	USD	Point-in-time
Total stockholders' equity	`StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest`	$488.51M	USD	Point-in-time
Total stockholders' equity	`StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest`	$473.48M	USD	Point-in-time
Total liabilities and stockholders' equity	`LiabilitiesAndStockholdersEquity`	$816.64M	USD	Point-in-time
Total liabilities and stockholders' equity	`LiabilitiesAndStockholdersEquity`	$842.34M	USD	Point-in-time

Income Statement 120 line items

Line Item	Tag	Value	Unit	Period
Revenue	`SalesRevenueServicesNet`	$295.49M	USD	1 Quarter
Revenue	`SalesRevenueServicesNet`	$597.71M	USD	2 Qtrs
Revenue	`SalesRevenueServicesNet`	$289.69M	USD	1 Quarter
Revenue	`SalesRevenueServicesNet`	$578.08M	USD	2 Qtrs
Cost of services (exclusive of depreciation and amortization presented separately below)	`CostOfServices`	$417.04M	USD	2 Qtrs
Cost of services (exclusive of depreciation and amortization presented separately below)	`CostOfServices`	$212.31M	USD	1 Quarter
Cost of services (exclusive of depreciation and amortization presented separately below)	`CostOfServices`	$208.81M	USD	1 Quarter
Cost of services (exclusive of depreciation and amortization presented separately below)	`CostOfServices`	$426.10M	USD	2 Qtrs
Selling, general and administrative	`SellingGeneralAndAdministrativeExpense`	$46.17M	USD	1 Quarter
Selling, general and administrative	`SellingGeneralAndAdministrativeExpense`	$47.80M	USD	1 Quarter
Selling, general and administrative	`SellingGeneralAndAdministrativeExpense`	$98.17M	USD	2 Qtrs
Selling, general and administrative	`SellingGeneralAndAdministrativeExpense`	$91.92M	USD	2 Qtrs
Depreciation and amortization	`DepreciationAndAmortization`	$21.82M	USD	2 Qtrs
Depreciation and amortization	`DepreciationAndAmortization`	$27.26M	USD	2 Qtrs
Depreciation and amortization	`DepreciationAndAmortization`	$14.09M	USD	1 Quarter
Depreciation and amortization	`DepreciationAndAmortization`	$11.26M	USD	1 Quarter
Restructuring charges, net	`RestructuringCharges`	$1.16M	USD	2 Qtrs
Restructuring charges, net	`RestructuringCharges`	$3.42M	USD	2 Qtrs
Restructuring charges, net	`RestructuringCharges`	$617.00K	USD	1 Quarter
Restructuring charges, net	`RestructuringCharges`	$2.57M	USD	1 Quarter
Impairment losses	`AssetImpairmentCharges`	$1.21M	USD	2 Qtrs
Impairment losses	`AssetImpairmentCharges`	$1.21M	USD	1 Quarter
Impairment losses	`AssetImpairmentCharges`	-	USD	1 Quarter
Impairment losses	`AssetImpairmentCharges`	-	USD	2 Qtrs
Total operating expenses	`CostsAndExpenses`	$274.82M	USD	1 Quarter
Total operating expenses	`CostsAndExpenses`	$552.69M	USD	2 Qtrs
Total operating expenses	`CostsAndExpenses`	$270.02M	USD	1 Quarter
Total operating expenses	`CostsAndExpenses`	$535.40M	USD	2 Qtrs
Income from operations	`OperatingIncomeLoss`	$19.68M	USD	1 Quarter
Income from operations	`OperatingIncomeLoss`	$20.67M	USD	1 Quarter
Income from operations	`OperatingIncomeLoss`	$42.67M	USD	2 Qtrs
Income from operations	`OperatingIncomeLoss`	$45.02M	USD	2 Qtrs
Interest income	`InvestmentIncomeInterest`	$1.00M	USD	2 Qtrs
Interest income	`InvestmentIncomeInterest`	$492.00K	USD	1 Quarter
Interest income	`InvestmentIncomeInterest`	$1.24M	USD	2 Qtrs
Interest income	`InvestmentIncomeInterest`	$575.00K	USD	1 Quarter
Interest expense	`InterestExpense`	$3.77M	USD	2 Qtrs
Interest expense	`InterestExpense`	$3.55M	USD	2 Qtrs
Interest expense	`InterestExpense`	$1.86M	USD	1 Quarter
Interest expense	`InterestExpense`	$1.90M	USD	1 Quarter
Loss on deconsolidation of subsidiary	`DeconsolidationGainOrLossAmount`	-	USD	2 Qtrs
Loss on deconsolidation of subsidiary	`DeconsolidationGainOrLossAmount`	$-3.65M	USD	2 Qtrs
Loss on deconsolidation of subsidiary	`DeconsolidationGainOrLossAmount`	$-3.65M	USD	1 Quarter
Loss on deconsolidation of subsidiary	`DeconsolidationGainOrLossAmount`	-	USD	1 Quarter
Other income (expense), net	`OtherNonoperatingIncomeExpense`	$5.25M	USD	2 Qtrs
Other income (expense), net	`OtherNonoperatingIncomeExpense`	$1.88M	USD	1 Quarter
Other income (expense), net	`OtherNonoperatingIncomeExpense`	$4.25M	USD	1 Quarter
Other income (expense), net	`OtherNonoperatingIncomeExpense`	$1.08M	USD	2 Qtrs
Total other income (expense)	`NonoperatingIncomeExpense`	$-5.10M	USD	2 Qtrs
Total other income (expense)	`NonoperatingIncomeExpense`	$2.70M	USD	2 Qtrs
Total other income (expense)	`NonoperatingIncomeExpense`	$-3.10M	USD	1 Quarter
Total other income (expense)	`NonoperatingIncomeExpense`	$2.88M	USD	1 Quarter
Income before income taxes	`IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments`	$47.73M	USD	2 Qtrs
Income before income taxes	`IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments`	$23.55M	USD	1 Quarter
Income before income taxes	`IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments`	$37.57M	USD	2 Qtrs
Income before income taxes	`IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments`	$16.58M	USD	1 Quarter
Benefit from (provision for) income taxes	`IncomeTaxExpenseBenefit`	$3.85M	USD	1 Quarter
Benefit from (provision for) income taxes	`IncomeTaxExpenseBenefit`	$5.42M	USD	1 Quarter
Benefit from (provision for) income taxes	`IncomeTaxExpenseBenefit`	$6.25M	USD	2 Qtrs
Benefit from (provision for) income taxes	`IncomeTaxExpenseBenefit`	$8.29M	USD	2 Qtrs
Net income	`ProfitLoss`	$12.72M	USD	1 Quarter
Net income	`ProfitLoss`	$31.32M	USD	2 Qtrs
Net income	`ProfitLoss`	$18.13M	USD	1 Quarter
Net income	`ProfitLoss`	$39.43M	USD	2 Qtrs
Net income attributable to noncontrolling interest	`NetIncomeLossAttributableToNoncontrollingInterest`	$407.00K	USD	1 Quarter
Net income attributable to noncontrolling interest	`NetIncomeLossAttributableToNoncontrollingInterest`	$2.35M	USD	2 Qtrs
Net income attributable to noncontrolling interest	`NetIncomeLossAttributableToNoncontrollingInterest`	$1.27M	USD	1 Quarter
Net income attributable to noncontrolling interest	`NetIncomeLossAttributableToNoncontrollingInterest`	$1.05M	USD	2 Qtrs
Net income attributable to TeleTech stockholders	`NetIncomeLoss`	$37.08M	USD	2 Qtrs
Net income attributable to TeleTech stockholders	`NetIncomeLoss`	$30.28M	USD	2 Qtrs
Net income attributable to TeleTech stockholders	`NetIncomeLoss`	$16.86M	USD	1 Quarter
Net income attributable to TeleTech stockholders	`NetIncomeLoss`	$12.31M	USD	1 Quarter
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-16.48M	USD	2 Qtrs
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-7.01M	USD	1 Quarter
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-19.62M	USD	1 Quarter
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-5.29M	USD	2 Qtrs
Derivative valuation, gross	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax`	$17.78M	USD	1 Quarter
Derivative valuation, gross	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax`	$-23.80M	USD	1 Quarter
Derivative valuation, gross	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax`	$13.86M	USD	2 Qtrs
Derivative valuation, gross	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax`	$-20.41M	USD	2 Qtrs
Derivative valuation, tax effect	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax`	$6.78M	USD	1 Quarter
Derivative valuation, tax effect	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax`	$-8.21M	USD	2 Qtrs
Derivative valuation, tax effect	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax`	$5.39M	USD	2 Qtrs
Derivative valuation, tax effect	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax`	$-9.42M	USD	1 Quarter
Other, net of tax	`OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$299.00K	USD	2 Qtrs
Other, net of tax	`OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$556.00K	USD	2 Qtrs
Other, net of tax	`OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$137.00K	USD	1 Quarter
Other, net of tax	`OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$280.00K	USD	1 Quarter
Total other comprehensive income	`OtherComprehensiveIncomeLossNetOfTax`	$3.74M	USD	2 Qtrs
Total other comprehensive income	`OtherComprehensiveIncomeLossNetOfTax`	$-28.39M	USD	2 Qtrs
Total other comprehensive income	`OtherComprehensiveIncomeLossNetOfTax`	$4.28M	USD	1 Quarter
Total other comprehensive income	`OtherComprehensiveIncomeLossNetOfTax`	$-33.86M	USD	1 Quarter
Total comprehensive (loss) income	`ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$22.41M	USD	1 Quarter
Total comprehensive (loss) income	`ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$-21.14M	USD	1 Quarter
Total comprehensive (loss) income	`ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$2.94M	USD	2 Qtrs
Total comprehensive (loss) income	`ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$43.17M	USD	2 Qtrs
Comprehensive income attributable to noncontrolling interest	`ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest`	$1.17M	USD	1 Quarter
Comprehensive income attributable to noncontrolling interest	`ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest`	$2.16M	USD	2 Qtrs
Comprehensive income attributable to noncontrolling interest	`ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest`	$829.00K	USD	2 Qtrs
Comprehensive income attributable to noncontrolling interest	`ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest`	$277.00K	USD	1 Quarter
Comprehensive income attributable to TeleTech stockholders	`ComprehensiveIncomeNetOfTax`	$41.01M	USD	2 Qtrs
Comprehensive income attributable to TeleTech stockholders	`ComprehensiveIncomeNetOfTax`	$-21.42M	USD	1 Quarter
Comprehensive income attributable to TeleTech stockholders	`ComprehensiveIncomeNetOfTax`	$21.24M	USD	1 Quarter
Comprehensive income attributable to TeleTech stockholders	`ComprehensiveIncomeNetOfTax`	$2.11M	USD	2 Qtrs
Basic	`WeightedAverageNumberOfSharesOutstandingBasic`	49.35M	shares	1 Quarter
Basic	`WeightedAverageNumberOfSharesOutstandingBasic`	51.86M	shares	1 Quarter
Basic	`WeightedAverageNumberOfSharesOutstandingBasic`	49.70M	shares	2 Qtrs
Basic	`WeightedAverageNumberOfSharesOutstandingBasic`	52.10M	shares	2 Qtrs
Diluted	`WeightedAverageNumberOfDilutedSharesOutstanding`	50.11M	shares	1 Quarter
Diluted	`WeightedAverageNumberOfDilutedSharesOutstanding`	52.91M	shares	2 Qtrs
Diluted	`WeightedAverageNumberOfDilutedSharesOutstanding`	52.63M	shares	1 Quarter
Diluted	`WeightedAverageNumberOfDilutedSharesOutstanding`	50.54M	shares	2 Qtrs
Basic	`EarningsPerShareBasic`	$0.58	USD	2 Qtrs
Basic	`EarningsPerShareBasic`	$0.75	USD	2 Qtrs
Basic	`EarningsPerShareBasic`	$0.34	USD	1 Quarter
Basic	`EarningsPerShareBasic`	$0.24	USD	1 Quarter
Diluted	`EarningsPerShareDiluted`	$0.34	USD	1 Quarter
Diluted	`EarningsPerShareDiluted`	$0.57	USD	2 Qtrs
Diluted	`EarningsPerShareDiluted`	$0.23	USD	1 Quarter
Diluted	`EarningsPerShareDiluted`	$0.73	USD	2 Qtrs

Cash Flow Statement 100 line items

Line Item	Tag	Value	Unit	Period
Acquisitions, net of cash acquired of $857 and zero, respectively	`CashAcquiredFromAcquisition`	$857.00K	USD	2 Qtrs
Acquisitions, net of cash acquired of $857 and zero, respectively	`CashAcquiredFromAcquisition`	-	USD	2 Qtrs
Loss on deconsolidation of subsidiary, net of cash of zero and $897, respectively	`CashDivestedFromDeconsolidation`	-	USD	2 Qtrs
Net income	`ProfitLoss`	$12.72M	USD	1 Quarter
Net income	`ProfitLoss`	$31.32M	USD	2 Qtrs
Net income	`ProfitLoss`	$18.13M	USD	1 Quarter
Net income	`ProfitLoss`	$39.43M	USD	2 Qtrs
Loss on deconsolidation of subsidiary, net of cash of zero and $897, respectively	`CashDivestedFromDeconsolidation`	$897.00K	USD	2 Qtrs
Depreciation and amortization	`DepreciationAndAmortization`	$21.82M	USD	2 Qtrs
Depreciation and amortization	`DepreciationAndAmortization`	$27.26M	USD	2 Qtrs
Depreciation and amortization	`DepreciationAndAmortization`	$14.09M	USD	1 Quarter
Depreciation and amortization	`DepreciationAndAmortization`	$11.26M	USD	1 Quarter
Amortization of contract acquisition costs	`AmortizationOfContractAcquisitionCosts`	$506.00K	USD	2 Qtrs
Amortization of contract acquisition costs	`AmortizationOfContractAcquisitionCosts`	$657.00K	USD	2 Qtrs
Amortization of debt issuance costs	`AmortizationOfFinancingCosts`	$349.00K	USD	2 Qtrs
Amortization of debt issuance costs	`AmortizationOfFinancingCosts`	$319.00K	USD	2 Qtrs
Imputed interest expense and fair value adjustments to contingent consideration	`AccretionExpense`	$670.00K	USD	2 Qtrs
Imputed interest expense and fair value adjustments to contingent consideration	`AccretionExpense`	$-3.71M	USD	2 Qtrs
Provision for doubtful accounts	`ProvisionForDoubtfulAccounts`	$219.00K	USD	2 Qtrs
Provision for doubtful accounts	`ProvisionForDoubtfulAccounts`	$478.00K	USD	2 Qtrs
Gain on disposal of assets	`GainLossOnDispositionOfAssets`	$106.00K	USD	2 Qtrs
Gain on disposal of assets	`GainLossOnDispositionOfAssets`	-	USD	2 Qtrs
Impairment losses	`AssetImpairmentCharges`	$1.21M	USD	2 Qtrs
Impairment losses	`AssetImpairmentCharges`	$1.21M	USD	1 Quarter
Impairment losses	`AssetImpairmentCharges`	-	USD	1 Quarter
Impairment losses	`AssetImpairmentCharges`	-	USD	2 Qtrs
Deferred income taxes	`DeferredIncomeTaxExpenseBenefit`	$2.70M	USD	2 Qtrs
Deferred income taxes	`DeferredIncomeTaxExpenseBenefit`	$5.04M	USD	2 Qtrs
Excess tax benefit from equity-based awards	`ExcessTaxBenefitFromShareBasedCompensationOperatingActivities`	$1.05M	USD	2 Qtrs
Excess tax benefit from equity-based awards	`ExcessTaxBenefitFromShareBasedCompensationOperatingActivities`	$1.05M	USD	2 Qtrs
Equity-based compensation expense	`ShareBasedCompensation`	$6.58M	USD	2 Qtrs
Equity-based compensation expense	`ShareBasedCompensation`	$2.70M	USD	1 Quarter
Equity-based compensation expense	`ShareBasedCompensation`	$3.40M	USD	1 Quarter
Equity-based compensation expense	`ShareBasedCompensation`	$5.88M	USD	2 Qtrs
Gain on foreign currency derivatives	`GainLossOnForeignCurrencyDerivativesRecordedInEarningsNet`	$2.77M	USD	2 Qtrs
Gain on foreign currency derivatives	`GainLossOnForeignCurrencyDerivativesRecordedInEarningsNet`	$2.96M	USD	2 Qtrs
Loss on deconsolidation of subsidiary, net of cash of zero and $897, respectively	`ttec_LossOnDeconsolidationOfSubsidiaryNetOfCash`	-	USD	2 Qtrs
Loss on deconsolidation of subsidiary, net of cash of zero and $897, respectively	`ttec_LossOnDeconsolidationOfSubsidiaryNetOfCash`	$2.76M	USD	2 Qtrs
Accounts receivable	`IncreaseDecreaseInAccountsReceivable`	$2.80M	USD	2 Qtrs
Accounts receivable	`IncreaseDecreaseInAccountsReceivable`	$9.24M	USD	2 Qtrs
Prepaids and other assets	`IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets`	$-1.04M	USD	2 Qtrs
Prepaids and other assets	`IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets`	$631.00K	USD	2 Qtrs
Accounts payable and accrued expenses	`IncreaseDecreaseInAccountsPayableAndAccruedLiabilities`	$-14.15M	USD	2 Qtrs
Accounts payable and accrued expenses	`IncreaseDecreaseInAccountsPayableAndAccruedLiabilities`	$-22.96M	USD	2 Qtrs
Deferred revenue and other liabilities	`IncreaseDecreaseInDeferredRevenueAndOtherLiabilities`	$-6.65M	USD	2 Qtrs
Deferred revenue and other liabilities	`IncreaseDecreaseInDeferredRevenueAndOtherLiabilities`	$-8.31M	USD	2 Qtrs
Net cash provided by operating activities	`NetCashProvidedByUsedInOperatingActivities`	$40.21M	USD	2 Qtrs
Net cash provided by operating activities	`NetCashProvidedByUsedInOperatingActivities`	$31.63M	USD	2 Qtrs
Proceeds from sale of property, plant and equipment	`ProceedsFromSaleOfPropertyPlantAndEquipment`	-	USD	2 Qtrs
Proceeds from sale of property, plant and equipment	`ProceedsFromSaleOfPropertyPlantAndEquipment`	$135.00K	USD	2 Qtrs
Purchases of property, plant and equipment, net of acquisitions	`PaymentsToAcquirePropertyPlantAndEquipment`	$19.39M	USD	1 Quarter
Purchases of property, plant and equipment, net of acquisitions	`PaymentsToAcquirePropertyPlantAndEquipment`	$34.48M	USD	2 Qtrs
Purchases of property, plant and equipment, net of acquisitions	`PaymentsToAcquirePropertyPlantAndEquipment`	$9.55M	USD	1 Quarter
Purchases of property, plant and equipment, net of acquisitions	`PaymentsToAcquirePropertyPlantAndEquipment`	$13.66M	USD	2 Qtrs
Acquisitions, net of cash acquired of $812 and zero, respectively	`PaymentsToAcquireBusinessesNetOfCashAcquired`	$1.65M	USD	2 Qtrs
Acquisitions, net of cash acquired of $812 and zero, respectively	`PaymentsToAcquireBusinessesNetOfCashAcquired`	$8.73M	USD	2 Qtrs
Net cash used in investing activities	`NetCashProvidedByUsedInInvestingActivities`	$-15.31M	USD	2 Qtrs
Net cash used in investing activities	`NetCashProvidedByUsedInInvestingActivities`	$-43.08M	USD	2 Qtrs
Proceeds from line of credit	`ProceedsFromLongTermLinesOfCredit`	$681.55M	USD	2 Qtrs
Proceeds from line of credit	`ProceedsFromLongTermLinesOfCredit`	$1.00B	USD	2 Qtrs
Payments on line of credit	`RepaymentsOfLongTermLinesOfCredit`	$679.55M	USD	2 Qtrs
Payments on line of credit	`RepaymentsOfLongTermLinesOfCredit`	$1.00B	USD	2 Qtrs
Proceeds from other debt	`ProceedsFromOtherDebt`	$3.71M	USD	2 Qtrs
Proceeds from other debt	`ProceedsFromOtherDebt`	-	USD	2 Qtrs
Payments on other debt	`RepaymentsOfOtherDebt`	$3.13M	USD	2 Qtrs
Payments on other debt	`RepaymentsOfOtherDebt`	$2.66M	USD	2 Qtrs
Payments of contingent consideration related to acqusitions	`PaymentOfContingentConsideration`	$8.55M	USD	2 Qtrs
Payments of contingent consideration related to acqusitions	`PaymentOfContingentConsideration`	-	USD	2 Qtrs
Dividends distributed to noncontrolling interest	`PaymentsOfDividendsMinorityInterest`	$3.71M	USD	2 Qtrs
Dividends distributed to noncontrolling interest	`PaymentsOfDividendsMinorityInterest`	$2.38M	USD	2 Qtrs
Proceeds from exercise of stock options	`ProceedsFromStockOptionsExercised`	$856.00K	USD	2 Qtrs
Proceeds from exercise of stock options	`ProceedsFromStockOptionsExercised`	$313.00K	USD	2 Qtrs
Excess tax benefit from equity-based awards	`ExcessTaxBenefitFromShareBasedCompensationFinancingActivities`	$1.05M	USD	2 Qtrs
Excess tax benefit from equity-based awards	`ExcessTaxBenefitFromShareBasedCompensationFinancingActivities`	$1.05M	USD	2 Qtrs
Purchase of treasury stock	`PaymentsForRepurchaseOfCommonStock`	$37.05M	USD	2 Qtrs
Purchase of treasury stock	`PaymentsForRepurchaseOfCommonStock`	$31.00M	USD	2 Qtrs
Payments of debt issuance costs	`PaymentsOfDebtIssuanceCosts`	$-1.73M	USD	2 Qtrs
Payments of debt issuance costs	`PaymentsOfDebtIssuanceCosts`	-	USD	2 Qtrs
Net cash used in financing activities	`NetCashProvidedByUsedInFinancingActivities`	$-30.17M	USD	2 Qtrs
Net cash used in financing activities	`NetCashProvidedByUsedInFinancingActivities`	$-51.07M	USD	2 Qtrs
Effect of exchange rate changes on cash and cash equivalents	`EffectOfExchangeRateOnCashAndCashEquivalents`	$2.28M	USD	2 Qtrs
Effect of exchange rate changes on cash and cash equivalents	`EffectOfExchangeRateOnCashAndCashEquivalents`	$-8.59M	USD	2 Qtrs
(Decrease) increase in cash and cash equivalents	`CashAndCashEquivalentsPeriodIncreaseDecrease`	$-13.86M	USD	2 Qtrs
(Decrease) increase in cash and cash equivalents	`CashAndCashEquivalentsPeriodIncreaseDecrease`	$-60.24M	USD	2 Qtrs
Cash and cash equivalents, beginning of period	`CashAndCashEquivalentsAtCarryingValue`	$158.02M	USD	Point-in-time
Cash and cash equivalents, beginning of period	`CashAndCashEquivalentsAtCarryingValue`	$97.78M	USD	Point-in-time
Cash and cash equivalents, beginning of period	`CashAndCashEquivalentsAtCarryingValue`	$150.62M	USD	Point-in-time
Cash and cash equivalents, beginning of period	`CashAndCashEquivalentsAtCarryingValue`	$164.49M	USD	Point-in-time
Cash and cash equivalents, end of period	`CashAndCashEquivalentsAtCarryingValue`	$158.02M	USD	Point-in-time
Cash and cash equivalents, end of period	`CashAndCashEquivalentsAtCarryingValue`	$97.78M	USD	Point-in-time
Cash and cash equivalents, end of period	`CashAndCashEquivalentsAtCarryingValue`	$150.62M	USD	Point-in-time
Cash and cash equivalents, end of period	`CashAndCashEquivalentsAtCarryingValue`	$164.49M	USD	Point-in-time
Cash paid for interest	`InterestPaid`	$2.67M	USD	2 Qtrs
Cash paid for interest	`InterestPaid`	$2.23M	USD	2 Qtrs
Cash paid for income taxes	`IncomeTaxesPaid`	$8.91M	USD	2 Qtrs
Cash paid for income taxes	`IncomeTaxesPaid`	$7.49M	USD	2 Qtrs
Acquisition of equipment through increase in accounts payable	`CapitalExpendituresIncurredButNotYetPaid`	$1.42M	USD	2 Qtrs
Acquisition of equipment through increase in accounts payable	`CapitalExpendituresIncurredButNotYetPaid`	-	USD	2 Qtrs
Landlord incentives credited to deferred rent	`LandlordIncentivesCreditedToDeferredRent`	-	USD	2 Qtrs
Landlord incentives credited to deferred rent	`LandlordIncentivesCreditedToDeferredRent`	$511.00K	USD	2 Qtrs

Stockholders Equity 32 line items

Line Item	Tag	Value	Unit	Period
Preferred stock beginning balance, share	`PreferredStockSharesOutstanding`	0.00	shares	Point-in-time
Preferred stock beginning balance, share	`PreferredStockSharesOutstanding`	0.00	shares	Point-in-time
Common stock beginning balance, share	`CommonStockSharesOutstanding`	50.35M	shares	Point-in-time
Common stock beginning balance, share	`CommonStockSharesOutstanding`	49.19M	shares	Point-in-time
Beginning balance,value	`StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest`	$488.51M	USD	Point-in-time
Beginning balance,value	`StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest`	$473.48M	USD	Point-in-time
Net income	`ProfitLoss`	$12.72M	USD	1 Quarter
Net income	`ProfitLoss`	$31.32M	USD	2 Qtrs
Net income	`ProfitLoss`	$18.13M	USD	1 Quarter
Net income	`ProfitLoss`	$39.43M	USD	2 Qtrs
Net income excluding mandatorily redeemable noncontrolling interest	`Profitlossexcludingmandatorilyredeemablenoncontrollinginterest`	$39.15M	USD	2 Qtrs
Dividends distributed to noncontrolling interest	`MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders`	$-2.11M	USD	2 Qtrs
Dividends distributed to noncontrolling interest	`MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders`	$-2.02M	USD	2 Qtrs
Adjustments to redemption value of mandatorily redeemable noncontrolling interest	`MinorityInterestChangeInRedemptionValue`	$-1.73M	USD	2 Qtrs
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-16.48M	USD	2 Qtrs
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-7.01M	USD	1 Quarter
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-19.62M	USD	1 Quarter
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-5.29M	USD	2 Qtrs
Derivatives valuation, net of tax	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesNetOfTax`	$-12.20M	USD	2 Qtrs
Derivatives valuation, net of tax	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesNetOfTax`	$8.47M	USD	2 Qtrs
Vesting of restricted stock units, value	`VestingOfRestrictedStockUnitsIssuedOutOfTreasuryValue`	$-4.70M	USD	2 Qtrs
Exercise of stock options, value	`StockIssuedDuringPeriodValueStockOptionsExercised`	$314.00K	USD	2 Qtrs
Excess tax benefit from equity-based awards	`AdjustmentsToAdditionalPaidInCapitalTaxEffectFromShareBasedCompensation`	$923.00K	USD	2 Qtrs
Equity-based compensation expense	`ShareBasedCompensationEquityBasedAwards`	$5.82M	USD	2 Qtrs
Purchases of common stock, value	`TreasuryStockValueAcquiredCostMethod`	$-37.05M	USD	2 Qtrs
Other	`OtherComprehensiveIncomeLossPensionAndOtherPostretirementBenefitPlansAdjustmentNetOfTax`	$556.00K	USD	2 Qtrs
Preferred stock ending balance, share	`PreferredStockSharesOutstanding`	0.00	shares	Point-in-time
Preferred stock ending balance, share	`PreferredStockSharesOutstanding`	0.00	shares	Point-in-time
Common stock ending balance, share	`CommonStockSharesOutstanding`	50.35M	shares	Point-in-time
Common stock ending balance, share	`CommonStockSharesOutstanding`	49.19M	shares	Point-in-time
Ending balance,value	`StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest`	$488.51M	USD	Point-in-time
Ending balance,value	`StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest`	$473.48M	USD	Point-in-time

Data is extracted from SEC EDGAR XBRL filings. Values shown are as reported in the filing.