10-Q Filing

TTEC HOLDINGS, INC. CIK: 1013880 Q3 2014

Filing Information

Form Type	10-Q
Accession Number	`0001104659-14-077122`
Period End Date	20140930
Filing Date	20141105
Fiscal Year	2014
Fiscal Period	Q3
XBRL Instance	ttec-20140930.xml

Filing Contents

This filing contains the following financial statements:

Balance Sheet 98 Income Statement 120 Cash Flow Statement 102 Stockholders Equity 32

Balance Sheet 98 line items

Line Item	Tag	Value	Unit	Period
Cash and cash equivalents	`CashAndCashEquivalentsAtCarryingValue`	$87.61M	USD	Point-in-time
Cash and cash equivalents	`CashAndCashEquivalentsAtCarryingValue`	$158.02M	USD	Point-in-time
Cash and cash equivalents	`CashAndCashEquivalentsAtCarryingValue`	$144.90M	USD	Point-in-time
Cash and cash equivalents	`CashAndCashEquivalentsAtCarryingValue`	$164.49M	USD	Point-in-time
Accounts receivable, net	`AccountsReceivableNetCurrent`	$266.85M	USD	Point-in-time
Accounts receivable, net	`AccountsReceivableNetCurrent`	$236.10M	USD	Point-in-time
Prepaids and other current assets	`PrepaidExpenseAndOtherAssets`	$52.33M	USD	Point-in-time
Prepaids and other current assets	`PrepaidExpenseAndOtherAssets`	$67.80M	USD	Point-in-time
Deferred tax assets, net	`DeferredTaxAssetsNetCurrent`	$9.94M	USD	Point-in-time
Deferred tax assets, net	`DeferredTaxAssetsNetCurrent`	$11.90M	USD	Point-in-time
Income tax receivable	`IncomeTaxesReceivable`	$11.20M	USD	Point-in-time
Income tax receivable	`IncomeTaxesReceivable`	$7.30M	USD	Point-in-time
Total current assets	`AssetsCurrent`	$469.55M	USD	Point-in-time
Preferred stock, par value	`PreferredStockParOrStatedValuePerShare`	$0.01	USD	Point-in-time
Preferred stock, par value	`PreferredStockParOrStatedValuePerShare`	$0.01	USD	Point-in-time
Total current assets	`AssetsCurrent`	$439.50M	USD	Point-in-time
Preferred stock, shares authorized	`PreferredStockSharesAuthorized`	10.00M	shares	Point-in-time
Preferred stock, shares authorized	`PreferredStockSharesAuthorized`	10.00M	shares	Point-in-time
Preferred stock, shares outstanding	`PreferredStockSharesOutstanding`	0.00	shares	Point-in-time
Property, plant and equipment, net	`PropertyPlantAndEquipmentNet`	$126.72M	USD	Point-in-time
Preferred stock, shares outstanding	`PreferredStockSharesOutstanding`	0.00	shares	Point-in-time
Property, plant and equipment, net	`PropertyPlantAndEquipmentNet`	$147.91M	USD	Point-in-time
Common stock, par value	`CommonStockParOrStatedValuePerShare`	$0.01	USD	Point-in-time
Goodwill	`Goodwill`	$102.74M	USD	Point-in-time
Goodwill	`Goodwill`	$128.83M	USD	Point-in-time
Common stock, par value	`CommonStockParOrStatedValuePerShare`	$0.01	USD	Point-in-time
Contract acquisition costs, net	`ContractAcquisitionCostsNet`	$1.38M	USD	Point-in-time
Contract acquisition costs, net	`ContractAcquisitionCostsNet`	$1.64M	USD	Point-in-time
Common stock, shares authorized	`CommonStockSharesAuthorized`	150.00M	shares	Point-in-time
Common stock, shares authorized	`CommonStockSharesAuthorized`	150.00M	shares	Point-in-time
Common stock, shares outstanding	`CommonStockSharesOutstanding`	48.81M	shares	Point-in-time
Deferred tax assets, net	`DeferredTaxAssetsNetNoncurrent`	$42.79M	USD	Point-in-time
Common stock, shares outstanding	`CommonStockSharesOutstanding`	50.35M	shares	Point-in-time
Deferred tax assets, net	`DeferredTaxAssetsNetNoncurrent`	$42.87M	USD	Point-in-time
Treasury stock, shares	`TreasuryStockShares`	31.70M	shares	Point-in-time
Other intangible assets, net	`OtherIntangibleAssetsNet`	$61.83M	USD	Point-in-time
Treasury stock, shares	`TreasuryStockShares`	33.25M	shares	Point-in-time
Other intangible assets, net	`OtherIntangibleAssetsNet`	$54.81M	USD	Point-in-time
Other long-term assets	`OtherAssetsNoncurrent`	$39.00M	USD	Point-in-time
Other long-term assets	`OtherAssetsNoncurrent`	$44.08M	USD	Point-in-time
Total long-term assets	`AssetsNoncurrent`	$372.79M	USD	Point-in-time
Total long-term assets	`AssetsNoncurrent`	$421.81M	USD	Point-in-time
Total assets	`Assets`	$861.31M	USD	Point-in-time
Total assets	`Assets`	$842.34M	USD	Point-in-time
Accounts payable	`AccountsPayableCurrent`	$34.15M	USD	Point-in-time
Accounts payable	`AccountsPayableCurrent`	$32.03M	USD	Point-in-time
Accrued employee compensation and benefits	`EmployeeRelatedLiabilitiesCurrent`	$68.42M	USD	Point-in-time
Accrued employee compensation and benefits	`EmployeeRelatedLiabilitiesCurrent`	$80.13M	USD	Point-in-time
Other accrued expenses	`AccruedLiabilitiesCurrent`	$34.21M	USD	Point-in-time
Other accrued expenses	`AccruedLiabilitiesCurrent`	$31.66M	USD	Point-in-time
Income taxes payable	`AccruedIncomeTaxesCurrent`	$6.22M	USD	Point-in-time
Income taxes payable	`AccruedIncomeTaxesCurrent`	$6.07M	USD	Point-in-time
Deferred tax liabilities, net	`DeferredTaxLiabilitiesCurrent`	$590.00K	USD	Point-in-time
Deferred tax liabilities, net	`DeferredTaxLiabilitiesCurrent`	$34.00K	USD	Point-in-time
Deferred revenue	`DeferredRevenueCurrent`	$30.19M	USD	Point-in-time
Deferred revenue	`DeferredRevenueCurrent`	$28.80M	USD	Point-in-time
Other current liabilities	`OtherLiabilitiesCurrent`	$11.51M	USD	Point-in-time
Other current liabilities	`OtherLiabilitiesCurrent`	$15.67M	USD	Point-in-time
Total current liabilities	`LiabilitiesCurrent`	$190.79M	USD	Point-in-time
Total current liabilities	`LiabilitiesCurrent`	$188.90M	USD	Point-in-time
Line of credit	`LongTermLineOfCredit`	$100.00M	USD	Point-in-time
Line of credit	`LongTermLineOfCredit`	$115.00M	USD	Point-in-time
Deferred tax liabilities, net	`DeferredTaxLiabilitiesNoncurrent`	$2.55M	USD	Point-in-time
Deferred tax liabilities, net	`DeferredTaxLiabilitiesNoncurrent`	$2.28M	USD	Point-in-time
Deferred rent	`DeferredRentCredit`	$9.08M	USD	Point-in-time
Deferred rent	`DeferredRentCredit`	$9.63M	USD	Point-in-time
Other long-term liabilities	`OtherLiabilitiesNoncurrent`	$63.65M	USD	Point-in-time
Other long-term liabilities	`OtherLiabilitiesNoncurrent`	$75.30M	USD	Point-in-time
Total long-term liabilities	`LiabilitiesNoncurrent`	$201.93M	USD	Point-in-time
Total long-term liabilities	`LiabilitiesNoncurrent`	$175.56M	USD	Point-in-time
Total liabilities	`Liabilities`	$390.83M	USD	Point-in-time
Total liabilities	`Liabilities`	$366.35M	USD	Point-in-time
Commitments and contingencies (Note 10)	`CommitmentsAndContingencies`	-	USD	Point-in-time
Commitments and contingencies (Note 10)	`CommitmentsAndContingencies`	-	USD	Point-in-time
Mandatorily redeemable noncontrolling interest	`RedeemableNoncontrollingInterestEquityCommonCarryingAmount`	$2.79M	USD	Point-in-time
Mandatorily redeemable noncontrolling interest	`RedeemableNoncontrollingInterestEquityCommonCarryingAmount`	$2.51M	USD	Point-in-time
Preferred stock - $0.01 par value: 10,000,000 shares authorized; zero shares outstanding as of September 30, 2014 and December 31, 2013	`PreferredStockValue`	-	USD	Point-in-time
Preferred stock - $0.01 par value: 10,000,000 shares authorized; zero shares outstanding as of September 30, 2014 and December 31, 2013	`PreferredStockValue`	-	USD	Point-in-time
Common stock - $0.01 par value; 150,000,000 shares authorized; 49,805,900 and 50,352,881 shares outstanding as of September 30, 2014 and December 31, 2013, respectively	`CommonStockValueOutstanding`	$503.00K	USD	Point-in-time
Common stock - $0.01 par value; 150,000,000 shares authorized; 49,805,900 and 50,352,881 shares outstanding as of September 30, 2014 and December 31, 2013, respectively	`CommonStockValueOutstanding`	$489.00K	USD	Point-in-time
Additional paid-in capital	`AdditionalPaidInCapital`	$356.38M	USD	Point-in-time
Additional paid-in capital	`AdditionalPaidInCapital`	$355.82M	USD	Point-in-time
Treasury stock at cost: 33,246,353 and 31,699,372 shares as of September 30, 2014 and December 31, 2013, respectively	`TreasuryStockValue`	$518.75M	USD	Point-in-time
Treasury stock at cost: 33,246,353 and 31,699,372 shares as of September 30, 2014 and December 31, 2013, respectively	`TreasuryStockValue`	$477.40M	USD	Point-in-time
Accumulated other comprehensive income (loss)	`AccumulatedOtherComprehensiveIncomeLossNetOfTax`	$-7.89M	USD	Point-in-time
Accumulated other comprehensive income (loss)	`AccumulatedOtherComprehensiveIncomeLossNetOfTax`	$-33.75M	USD	Point-in-time
Accumulated other comprehensive income (loss)	`AccumulatedOtherComprehensiveIncomeLossNetOfTax`	$-20.59M	USD	Point-in-time
Accumulated other comprehensive income (loss)	`AccumulatedOtherComprehensiveIncomeLossNetOfTax`	$22.98M	USD	Point-in-time
Retained earnings	`RetainedEarningsAccumulatedDeficit`	$606.50M	USD	Point-in-time
Retained earnings	`RetainedEarningsAccumulatedDeficit`	$655.72M	USD	Point-in-time
Noncontrolling interest	`MinorityInterest`	$7.78M	USD	Point-in-time
Noncontrolling interest	`MinorityInterest`	$8.08M	USD	Point-in-time
Noncontrolling interest	`MinorityInterest`	$8.15M	USD	Point-in-time
Noncontrolling interest	`MinorityInterest`	$12.98M	USD	Point-in-time
Total stockholders' equity	`StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest`	$473.48M	USD	Point-in-time
Total stockholders' equity	`StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest`	$467.69M	USD	Point-in-time
Total liabilities and stockholders' equity	`LiabilitiesAndStockholdersEquity`	$842.34M	USD	Point-in-time
Total liabilities and stockholders' equity	`LiabilitiesAndStockholdersEquity`	$861.31M	USD	Point-in-time

Income Statement 120 line items

Line Item	Tag	Value	Unit	Period
Revenue	`SalesRevenueServicesNet`	$305.90M	USD	1 Quarter
Revenue	`SalesRevenueServicesNet`	$297.00M	USD	1 Quarter
Revenue	`SalesRevenueServicesNet`	$875.07M	USD	3 Qtrs
Revenue	`SalesRevenueServicesNet`	$903.61M	USD	3 Qtrs
Cost of services	`CostOfServices`	$208.65M	USD	1 Quarter
Cost of services	`CostOfServices`	$625.69M	USD	3 Qtrs
Cost of services	`CostOfServices`	$220.24M	USD	1 Quarter
Cost of services	`CostOfServices`	$646.35M	USD	3 Qtrs
Selling, general and administrative	`SellingGeneralAndAdministrativeExpense`	$148.02M	USD	3 Qtrs
Selling, general and administrative	`SellingGeneralAndAdministrativeExpense`	$50.16M	USD	1 Quarter
Selling, general and administrative	`SellingGeneralAndAdministrativeExpense`	$142.08M	USD	3 Qtrs
Selling, general and administrative	`SellingGeneralAndAdministrativeExpense`	$49.85M	USD	1 Quarter
Depreciation and amortization	`DepreciationAndAmortization`	$13.89M	USD	1 Quarter
Depreciation and amortization	`DepreciationAndAmortization`	$33.28M	USD	3 Qtrs
Depreciation and amortization	`DepreciationAndAmortization`	$41.15M	USD	3 Qtrs
Depreciation and amortization	`DepreciationAndAmortization`	$11.46M	USD	1 Quarter
Restructuring charges, net	`RestructuringCharges`	$758.00K	USD	1 Quarter
Restructuring charges, net	`RestructuringCharges`	$1.75M	USD	3 Qtrs
Restructuring charges, net	`RestructuringCharges`	$593.00K	USD	1 Quarter
Restructuring charges, net	`RestructuringCharges`	$4.18M	USD	3 Qtrs
Impairment losses	`AssetImpairmentCharges`	$1.21M	USD	3 Qtrs
Impairment losses	`AssetImpairmentCharges`	-	USD	1 Quarter
Impairment losses	`AssetImpairmentCharges`	-	USD	3 Qtrs
Impairment losses	`AssetImpairmentCharges`	-	USD	1 Quarter
Total operating expenses	`CostsAndExpenses`	$806.44M	USD	3 Qtrs
Total operating expenses	`CostsAndExpenses`	$284.58M	USD	1 Quarter
Total operating expenses	`CostsAndExpenses`	$271.03M	USD	1 Quarter
Total operating expenses	`CostsAndExpenses`	$837.26M	USD	3 Qtrs
Income from operations	`OperatingIncomeLoss`	$21.32M	USD	1 Quarter
Income from operations	`OperatingIncomeLoss`	$66.35M	USD	3 Qtrs
Income from operations	`OperatingIncomeLoss`	$68.63M	USD	3 Qtrs
Income from operations	`OperatingIncomeLoss`	$25.96M	USD	1 Quarter
Interest income	`InvestmentIncomeInterest`	$542.00K	USD	1 Quarter
Interest income	`InvestmentIncomeInterest`	$1.54M	USD	3 Qtrs
Interest income	`InvestmentIncomeInterest`	$938.00K	USD	1 Quarter
Interest income	`InvestmentIncomeInterest`	$2.18M	USD	3 Qtrs
Interest expense	`InterestExpense`	$5.20M	USD	3 Qtrs
Interest expense	`InterestExpense`	$1.65M	USD	1 Quarter
Interest expense	`InterestExpense`	$1.80M	USD	1 Quarter
Interest expense	`InterestExpense`	$5.57M	USD	3 Qtrs
Loss on deconsolidation of subsidiary	`DeconsolidationGainOrLossAmount`	-	USD	1 Quarter
Loss on deconsolidation of subsidiary	`DeconsolidationGainOrLossAmount`	-	USD	3 Qtrs
Loss on deconsolidation of subsidiary	`DeconsolidationGainOrLossAmount`	$-3.65M	USD	3 Qtrs
Loss on deconsolidation of subsidiary	`DeconsolidationGainOrLossAmount`	-	USD	1 Quarter
Other income (expense), net	`OtherNonoperatingIncomeExpense`	$1.50M	USD	3 Qtrs
Other income (expense), net	`OtherNonoperatingIncomeExpense`	$5.50M	USD	3 Qtrs
Other income (expense), net	`OtherNonoperatingIncomeExpense`	$427.00K	USD	1 Quarter
Other income (expense), net	`OtherNonoperatingIncomeExpense`	$248.00K	USD	1 Quarter
Total other income (expense)	`NonoperatingIncomeExpense`	$-856.00K	USD	1 Quarter
Total other income (expense)	`NonoperatingIncomeExpense`	$1.85M	USD	3 Qtrs
Total other income (expense)	`NonoperatingIncomeExpense`	$-434.00K	USD	1 Quarter
Total other income (expense)	`NonoperatingIncomeExpense`	$-5.54M	USD	3 Qtrs
Income before income taxes	`IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments`	$68.19M	USD	3 Qtrs
Income before income taxes	`IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments`	$20.47M	USD	1 Quarter
Income before income taxes	`IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments`	$25.53M	USD	1 Quarter
Income before income taxes	`IncomeLossFromContinuingOperationsBeforeIncomeTaxesMinorityInterestAndIncomeLossFromEquityMethodInvestments`	$63.10M	USD	3 Qtrs
Benefit from (provision for) income taxes	`IncomeTaxExpenseBenefit`	$14.07M	USD	3 Qtrs
Benefit from (provision for) income taxes	`IncomeTaxExpenseBenefit`	$6.36M	USD	1 Quarter
Benefit from (provision for) income taxes	`IncomeTaxExpenseBenefit`	$5.78M	USD	1 Quarter
Benefit from (provision for) income taxes	`IncomeTaxExpenseBenefit`	$12.60M	USD	3 Qtrs
Net income	`ProfitLoss`	$19.17M	USD	1 Quarter
Net income	`ProfitLoss`	$54.12M	USD	3 Qtrs
Net income	`ProfitLoss`	$14.69M	USD	1 Quarter
Net income	`ProfitLoss`	$50.49M	USD	3 Qtrs
Net income attributable to noncontrolling interest	`NetIncomeLossAttributableToNoncontrollingInterest`	$3.79M	USD	3 Qtrs
Net income attributable to noncontrolling interest	`NetIncomeLossAttributableToNoncontrollingInterest`	$2.58M	USD	3 Qtrs
Net income attributable to noncontrolling interest	`NetIncomeLossAttributableToNoncontrollingInterest`	$1.44M	USD	1 Quarter
Net income attributable to noncontrolling interest	`NetIncomeLossAttributableToNoncontrollingInterest`	$1.53M	USD	1 Quarter
Net income attributable to TeleTech stockholders	`NetIncomeLoss`	$47.92M	USD	3 Qtrs
Net income attributable to TeleTech stockholders	`NetIncomeLoss`	$17.64M	USD	1 Quarter
Net income attributable to TeleTech stockholders	`NetIncomeLoss`	$13.25M	USD	1 Quarter
Net income attributable to TeleTech stockholders	`NetIncomeLoss`	$50.33M	USD	3 Qtrs
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-1.71M	USD	1 Quarter
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-11.37M	USD	3 Qtrs
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-16.66M	USD	1 Quarter
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-18.19M	USD	3 Qtrs
Derivative valuation, gross	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax`	$-21.85M	USD	3 Qtrs
Derivative valuation, gross	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax`	$-1.44M	USD	1 Quarter
Derivative valuation, gross	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax`	$-18.91M	USD	1 Quarter
Derivative valuation, gross	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesBeforeTax`	$-5.04M	USD	3 Qtrs
Derivative valuation, tax effect	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax`	$-2.28M	USD	3 Qtrs
Derivative valuation, tax effect	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax`	$-412.00K	USD	1 Quarter
Derivative valuation, tax effect	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax`	$-8.62M	USD	3 Qtrs
Derivative valuation, tax effect	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesTax`	$-7.67M	USD	1 Quarter
Other, net of tax	`OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$248.00K	USD	1 Quarter
Other, net of tax	`OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$451.00K	USD	3 Qtrs
Other, net of tax	`OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$804.00K	USD	3 Qtrs
Other, net of tax	`OtherotherComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$152.00K	USD	1 Quarter
Total other comprehensive (loss) income	`OtherComprehensiveIncomeLossNetOfTax`	$-13.33M	USD	3 Qtrs
Total other comprehensive (loss) income	`OtherComprehensiveIncomeLossNetOfTax`	$-27.64M	USD	1 Quarter
Total other comprehensive (loss) income	`OtherComprehensiveIncomeLossNetOfTax`	$-30.97M	USD	3 Qtrs
Total other comprehensive (loss) income	`OtherComprehensiveIncomeLossNetOfTax`	$-2.58M	USD	1 Quarter
Total comprehensive (loss) income	`ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$16.59M	USD	1 Quarter
Total comprehensive (loss) income	`ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$19.52M	USD	3 Qtrs
Total comprehensive (loss) income	`ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$40.79M	USD	3 Qtrs
Total comprehensive (loss) income	`ComprehensiveIncomeNetOfTaxIncludingPortionAttributableToNoncontrollingInterest`	$-12.96M	USD	1 Quarter
Less: Comprehensive income attributable to noncontrolling interest	`ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest`	$3.21M	USD	3 Qtrs
Less: Comprehensive income attributable to noncontrolling interest	`ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest`	$1.05M	USD	1 Quarter
Less: Comprehensive income attributable to noncontrolling interest	`ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest`	$2.47M	USD	3 Qtrs
Less: Comprehensive income attributable to noncontrolling interest	`ComprehensiveIncomeNetOfTaxAttributableToNoncontrollingInterest`	$1.64M	USD	1 Quarter
Comprehensive (loss) income attributable to TeleTech stockholders	`ComprehensiveIncomeNetOfTax`	$-14.01M	USD	1 Quarter
Comprehensive (loss) income attributable to TeleTech stockholders	`ComprehensiveIncomeNetOfTax`	$14.94M	USD	1 Quarter
Comprehensive (loss) income attributable to TeleTech stockholders	`ComprehensiveIncomeNetOfTax`	$17.05M	USD	3 Qtrs
Comprehensive (loss) income attributable to TeleTech stockholders	`ComprehensiveIncomeNetOfTax`	$37.58M	USD	3 Qtrs
Basic	`WeightedAverageNumberOfSharesOutstandingBasic`	51.64M	shares	3 Qtrs
Basic	`WeightedAverageNumberOfSharesOutstandingBasic`	50.73M	shares	1 Quarter
Basic	`WeightedAverageNumberOfSharesOutstandingBasic`	49.49M	shares	3 Qtrs
Basic	`WeightedAverageNumberOfSharesOutstandingBasic`	49.09M	shares	1 Quarter
Diluted	`WeightedAverageNumberOfDilutedSharesOutstanding`	51.68M	shares	1 Quarter
Diluted	`WeightedAverageNumberOfDilutedSharesOutstanding`	50.34M	shares	3 Qtrs
Diluted	`WeightedAverageNumberOfDilutedSharesOutstanding`	49.94M	shares	1 Quarter
Diluted	`WeightedAverageNumberOfDilutedSharesOutstanding`	52.50M	shares	3 Qtrs
Basic	`EarningsPerShareBasic`	$1.02	USD	3 Qtrs
Basic	`EarningsPerShareBasic`	$0.93	USD	3 Qtrs
Basic	`EarningsPerShareBasic`	$0.27	USD	1 Quarter
Basic	`EarningsPerShareBasic`	$0.35	USD	1 Quarter
Diluted	`EarningsPerShareDiluted`	$0.27	USD	1 Quarter
Diluted	`EarningsPerShareDiluted`	$0.34	USD	1 Quarter
Diluted	`EarningsPerShareDiluted`	$0.91	USD	3 Qtrs
Diluted	`EarningsPerShareDiluted`	$1.00	USD	3 Qtrs

Cash Flow Statement 102 line items

Line Item	Tag	Value	Unit	Period
Acquisitions, net of cash acquired of $3,525 and $6,423, respectively	`CashAcquiredFromAcquisition`	$3.52M	USD	3 Qtrs
Acquisitions, net of cash acquired of $3,525 and $6,423, respectively	`CashAcquiredFromAcquisition`	$6.42M	USD	3 Qtrs
Net income	`ProfitLoss`	$19.17M	USD	1 Quarter
Net income	`ProfitLoss`	$54.12M	USD	3 Qtrs
Net income	`ProfitLoss`	$14.69M	USD	1 Quarter
Loss on deconsolidation of subsidiary, net of cash of zero and $897, respectively	`CashDivestedFromDeconsolidation`	-	USD	3 Qtrs
Net income	`ProfitLoss`	$50.49M	USD	3 Qtrs
Loss on deconsolidation of subsidiary, net of cash of zero and $897, respectively	`CashDivestedFromDeconsolidation`	$897.00K	USD	3 Qtrs
Depreciation and amortization	`DepreciationAndAmortization`	$13.89M	USD	1 Quarter
Depreciation and amortization	`DepreciationAndAmortization`	$33.28M	USD	3 Qtrs
Depreciation and amortization	`DepreciationAndAmortization`	$41.15M	USD	3 Qtrs
Depreciation and amortization	`DepreciationAndAmortization`	$11.46M	USD	1 Quarter
Amortization of contract acquisition costs	`AmortizationOfContractAcquisitionCosts`	$740.00K	USD	3 Qtrs
Amortization of contract acquisition costs	`AmortizationOfContractAcquisitionCosts`	$753.00K	USD	3 Qtrs
Amortization of debt issuance costs	`AmortizationOfFinancingCosts`	$488.00K	USD	3 Qtrs
Amortization of debt issuance costs	`AmortizationOfFinancingCosts`	$527.00K	USD	3 Qtrs
Imputed interest expense and fair value adjustments to contingent consideration	`AccretionExpense`	$933.00K	USD	3 Qtrs
Imputed interest expense and fair value adjustments to contingent consideration	`AccretionExpense`	$-3.67M	USD	3 Qtrs
Provision for doubtful accounts	`ProvisionForDoubtfulAccounts`	$412.00K	USD	3 Qtrs
Provision for doubtful accounts	`ProvisionForDoubtfulAccounts`	$471.00K	USD	3 Qtrs
Gain on disposal of assets	`GainLossOnDispositionOfAssets`	-	USD	3 Qtrs
Gain on disposal of assets	`GainLossOnDispositionOfAssets`	$94.00K	USD	3 Qtrs
Impairment losses	`AssetImpairmentCharges`	$1.21M	USD	3 Qtrs
Impairment losses	`AssetImpairmentCharges`	-	USD	1 Quarter
Impairment losses	`AssetImpairmentCharges`	-	USD	3 Qtrs
Impairment losses	`AssetImpairmentCharges`	-	USD	1 Quarter
Deferred income taxes	`DeferredIncomeTaxExpenseBenefit`	$5.47M	USD	3 Qtrs
Deferred income taxes	`DeferredIncomeTaxExpenseBenefit`	$13.05M	USD	3 Qtrs
Excess tax benefit from equity-based awards	`ExcessTaxBenefitFromShareBasedCompensationOperatingActivities`	$1.07M	USD	3 Qtrs
Excess tax benefit from equity-based awards	`ExcessTaxBenefitFromShareBasedCompensationOperatingActivities`	$1.09M	USD	3 Qtrs
Equity-based compensation expense	`ShareBasedCompensation`	$3.30M	USD	1 Quarter
Equity-based compensation expense	`ShareBasedCompensation`	$9.84M	USD	3 Qtrs
Equity-based compensation expense	`ShareBasedCompensation`	$9.03M	USD	3 Qtrs
Equity-based compensation expense	`ShareBasedCompensation`	$3.20M	USD	1 Quarter
Gain on foreign currency derivatives	`GainLossOnForeignCurrencyDerivativesRecordedInEarningsNet`	$-1.76M	USD	3 Qtrs
Gain on foreign currency derivatives	`GainLossOnForeignCurrencyDerivativesRecordedInEarningsNet`	$75.00K	USD	3 Qtrs
Loss on deconsolidation of subsidiary, net of cash of zero and $897, respectively	`ttec_LossOnDeconsolidationOfSubsidiaryNetOfCash`	-	USD	3 Qtrs
Loss on deconsolidation of subsidiary, net of cash of zero and $897, respectively	`ttec_LossOnDeconsolidationOfSubsidiaryNetOfCash`	$2.76M	USD	3 Qtrs
Accounts receivable	`IncreaseDecreaseInAccountsReceivable`	$-709.00K	USD	3 Qtrs
Accounts receivable	`IncreaseDecreaseInAccountsReceivable`	$24.18M	USD	3 Qtrs
Prepaids and other assets	`IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets`	$16.12M	USD	3 Qtrs
Prepaids and other assets	`IncreaseDecreaseInPrepaidDeferredExpenseAndOtherAssets`	$11.24M	USD	3 Qtrs
Accounts payable and accrued expenses	`IncreaseDecreaseInAccountsPayableAndAccruedLiabilities`	$-17.83M	USD	3 Qtrs
Accounts payable and accrued expenses	`IncreaseDecreaseInAccountsPayableAndAccruedLiabilities`	$-14.02M	USD	3 Qtrs
Deferred revenue and other liabilities	`IncreaseDecreaseInDeferredRevenueAndOtherLiabilities`	$3.94M	USD	3 Qtrs
Deferred revenue and other liabilities	`IncreaseDecreaseInDeferredRevenueAndOtherLiabilities`	$-3.23M	USD	3 Qtrs
Net cash provided by operating activities	`NetCashProvidedByUsedInOperatingActivities`	$76.61M	USD	3 Qtrs
Net cash provided by operating activities	`NetCashProvidedByUsedInOperatingActivities`	$61.91M	USD	3 Qtrs
Proceeds from sale of property, plant and equipment	`ProceedsFromSaleOfPropertyPlantAndEquipment`	$135.00K	USD	3 Qtrs
Proceeds from sale of property, plant and equipment	`ProceedsFromSaleOfPropertyPlantAndEquipment`	-	USD	3 Qtrs
Purchases of property, plant and equipment, net of acquisitions	`PaymentsToAcquirePropertyPlantAndEquipment`	$18.17M	USD	1 Quarter
Purchases of property, plant and equipment, net of acquisitions	`PaymentsToAcquirePropertyPlantAndEquipment`	$52.23M	USD	3 Qtrs
Purchases of property, plant and equipment, net of acquisitions	`PaymentsToAcquirePropertyPlantAndEquipment`	$17.75M	USD	1 Quarter
Purchases of property, plant and equipment, net of acquisitions	`PaymentsToAcquirePropertyPlantAndEquipment`	$31.83M	USD	3 Qtrs
Acquisitions, net of cash acquired of $3,525 and $6,423, respectively	`PaymentsToAcquireBusinessesNetOfCashAcquired`	$8.96M	USD	3 Qtrs
Acquisitions, net of cash acquired of $3,525 and $6,423, respectively	`PaymentsToAcquireBusinessesNetOfCashAcquired`	$23.90M	USD	3 Qtrs
Net cash used in investing activities	`NetCashProvidedByUsedInInvestingActivities`	$-76.00M	USD	3 Qtrs
Net cash used in investing activities	`NetCashProvidedByUsedInInvestingActivities`	$-40.79M	USD	3 Qtrs
Proceeds from line of credit	`ProceedsFromLongTermLinesOfCredit`	$1.54B	USD	3 Qtrs
Proceeds from line of credit	`ProceedsFromLongTermLinesOfCredit`	$1.11B	USD	3 Qtrs
Payments on line of credit	`RepaymentsOfLongTermLinesOfCredit`	$1.53B	USD	3 Qtrs
Payments on line of credit	`RepaymentsOfLongTermLinesOfCredit`	$1.10B	USD	3 Qtrs
Proceeds from other debt	`ProceedsFromOtherDebt`	-	USD	3 Qtrs
Proceeds from other debt	`ProceedsFromOtherDebt`	$3.71M	USD	3 Qtrs
Payments on other debt	`RepaymentsOfOtherDebt`	$3.77M	USD	3 Qtrs
Payments on other debt	`RepaymentsOfOtherDebt`	$4.29M	USD	3 Qtrs
Payments of contingent consideration related to acqusitions	`PaymentOfContingentConsideration`	-	USD	3 Qtrs
Payments of contingent consideration related to acqusitions	`PaymentOfContingentConsideration`	$8.55M	USD	3 Qtrs
Dividends distributed to noncontrolling interest	`PaymentsOfDividendsMinorityInterest`	$3.42M	USD	3 Qtrs
Dividends distributed to noncontrolling interest	`PaymentsOfDividendsMinorityInterest`	$4.84M	USD	3 Qtrs
Proceeds from exercise of stock options	`ProceedsFromStockOptionsExercised`	$856.00K	USD	3 Qtrs
Proceeds from exercise of stock options	`ProceedsFromStockOptionsExercised`	$314.00K	USD	3 Qtrs
Excess tax benefit from equity-based awards	`ExcessTaxBenefitFromShareBasedCompensationFinancingActivities`	$1.09M	USD	3 Qtrs
Excess tax benefit from equity-based awards	`ExcessTaxBenefitFromShareBasedCompensationFinancingActivities`	$1.07M	USD	3 Qtrs
Purchase of treasury stock	`PaymentsForRepurchaseOfCommonStock`	$47.28M	USD	3 Qtrs
Purchase of treasury stock	`PaymentsForRepurchaseOfCommonStock`	$51.63M	USD	3 Qtrs
Payments of debt issuance costs	`PaymentsOfDebtIssuanceCosts`	$1.80M	USD	3 Qtrs
Payments of debt issuance costs	`PaymentsOfDebtIssuanceCosts`	-	USD	3 Qtrs
Net cash used in financing activities	`NetCashProvidedByUsedInFinancingActivities`	$-48.03M	USD	3 Qtrs
Net cash used in financing activities	`NetCashProvidedByUsedInFinancingActivities`	$-45.50M	USD	3 Qtrs
Effect of exchange rate changes on cash and cash equivalents	`EffectOfExchangeRateOnCashAndCashEquivalents`	$-9.91M	USD	3 Qtrs
Effect of exchange rate changes on cash and cash equivalents	`EffectOfExchangeRateOnCashAndCashEquivalents`	$-8.28M	USD	3 Qtrs
(Decrease) increase in cash and cash equivalents	`CashAndCashEquivalentsPeriodIncreaseDecrease`	$-70.41M	USD	3 Qtrs
(Decrease) increase in cash and cash equivalents	`CashAndCashEquivalentsPeriodIncreaseDecrease`	$-19.58M	USD	3 Qtrs
Cash and cash equivalents, beginning of period	`CashAndCashEquivalentsAtCarryingValue`	$87.61M	USD	Point-in-time
Cash and cash equivalents, beginning of period	`CashAndCashEquivalentsAtCarryingValue`	$158.02M	USD	Point-in-time
Cash and cash equivalents, beginning of period	`CashAndCashEquivalentsAtCarryingValue`	$144.90M	USD	Point-in-time
Cash and cash equivalents, beginning of period	`CashAndCashEquivalentsAtCarryingValue`	$164.49M	USD	Point-in-time
Cash and cash equivalents, end of period	`CashAndCashEquivalentsAtCarryingValue`	$87.61M	USD	Point-in-time
Cash and cash equivalents, end of period	`CashAndCashEquivalentsAtCarryingValue`	$158.02M	USD	Point-in-time
Cash and cash equivalents, end of period	`CashAndCashEquivalentsAtCarryingValue`	$144.90M	USD	Point-in-time
Cash and cash equivalents, end of period	`CashAndCashEquivalentsAtCarryingValue`	$164.49M	USD	Point-in-time
Cash paid for interest	`InterestPaid`	$4.04M	USD	3 Qtrs
Cash paid for interest	`InterestPaid`	$3.27M	USD	3 Qtrs
Cash paid for income taxes	`IncomeTaxesPaid`	$12.33M	USD	3 Qtrs
Cash paid for income taxes	`IncomeTaxesPaid`	$10.54M	USD	3 Qtrs
Acquisition of equipment through increase in accounts payable	`CapitalExpendituresIncurredButNotYetPaid`	$2.94M	USD	3 Qtrs
Acquisition of equipment through increase in accounts payable	`CapitalExpendituresIncurredButNotYetPaid`	$3.80M	USD	3 Qtrs
Landlord incentives credited to deferred rent	`LandlordIncentivesCreditedToDeferredRent`	$1.02M	USD	3 Qtrs
Landlord incentives credited to deferred rent	`LandlordIncentivesCreditedToDeferredRent`	-	USD	3 Qtrs
Contract acquisition costs credited to accounts receivable	`Contractacquisitioncostscreditedtoaccountsreceivable`	$1.00M	USD	3 Qtrs
Contract acquisition costs credited to accounts receivable	`Contractacquisitioncostscreditedtoaccountsreceivable`	-	USD	3 Qtrs

Stockholders Equity 32 line items

Line Item	Tag	Value	Unit	Period
Preferred stock beginning balance, share	`PreferredStockSharesOutstanding`	0.00	shares	Point-in-time
Preferred stock beginning balance, share	`PreferredStockSharesOutstanding`	0.00	shares	Point-in-time
Common stock beginning balance, share	`CommonStockSharesOutstanding`	48.81M	shares	Point-in-time
Common stock beginning balance, share	`CommonStockSharesOutstanding`	50.35M	shares	Point-in-time
Beginning balance,value	`StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest`	$473.48M	USD	Point-in-time
Beginning balance,value	`StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest`	$467.69M	USD	Point-in-time
Net income	`ProfitLoss`	$19.17M	USD	1 Quarter
Net income	`ProfitLoss`	$54.12M	USD	3 Qtrs
Net income	`ProfitLoss`	$14.69M	USD	1 Quarter
Net income	`ProfitLoss`	$50.49M	USD	3 Qtrs
Net income excluding mandatorily redeemable noncontrolling interest	`Profitlossexcludingmandatorilyredeemablenoncontrollinginterest`	$53.71M	USD	3 Qtrs
Dividends distributed to noncontrolling interest	`MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders`	$-3.15M	USD	3 Qtrs
Dividends distributed to noncontrolling interest	`MinorityInterestDecreaseFromDistributionsToNoncontrollingInterestHolders`	$-3.15M	USD	3 Qtrs
Adjustments to redemption value of mandatorily redeemable noncontrolling interest	`MinorityInterestChangeInRedemptionValue`	$-1.11M	USD	3 Qtrs
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-1.71M	USD	1 Quarter
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-11.37M	USD	3 Qtrs
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-16.66M	USD	1 Quarter
Foreign currency translation adjustments	`OtherComprehensiveIncomeLossForeignCurrencyTransactionAndTranslationAdjustmentNetOfTax`	$-18.19M	USD	3 Qtrs
Derivatives valuation, net of tax	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesNetOfTax`	$-2.76M	USD	3 Qtrs
Derivatives valuation, net of tax	`OtherComprehensiveIncomeLossDerivativesQualifyingAsHedgesNetOfTax`	$-13.23M	USD	3 Qtrs
Vesting of restricted stock units, value	`VestingOfRestrictedStockUnitsIssuedOutOfTreasuryValue`	$-4.78M	USD	3 Qtrs
Exercise of stock options, value	`StockIssuedDuringPeriodValueStockOptionsExercised`	$314.00K	USD	3 Qtrs
Excess tax benefit from equity-based awards	`AdjustmentsToAdditionalPaidInCapitalTaxEffectFromShareBasedCompensation`	$885.00K	USD	3 Qtrs
Equity-based compensation expense	`ShareBasedCompensationEquityBasedAwards`	$8.95M	USD	3 Qtrs
Purchases of common stock, value	`TreasuryStockValueAcquiredCostMethod`	$-47.28M	USD	3 Qtrs
Other	`OtherComprehensiveIncomeLossPensionAndOtherPostretirementBenefitPlansAdjustmentNetOfTax`	$804.00K	USD	3 Qtrs
Preferred stock ending balance, share	`PreferredStockSharesOutstanding`	0.00	shares	Point-in-time
Preferred stock ending balance, share	`PreferredStockSharesOutstanding`	0.00	shares	Point-in-time
Common stock ending balance, share	`CommonStockSharesOutstanding`	48.81M	shares	Point-in-time
Common stock ending balance, share	`CommonStockSharesOutstanding`	50.35M	shares	Point-in-time
Ending balance,value	`StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest`	$473.48M	USD	Point-in-time
Ending balance,value	`StockholdersEquityIncludingPortionAttributableToNoncontrollingInterest`	$467.69M	USD	Point-in-time

Data is extracted from SEC EDGAR XBRL filings. Values shown are as reported in the filing.